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Web Site Review


January 21, 2001

New York, NY

Web Site: www.TenantWise.com

Purpose: Online office space broker, New York City

Summary: Quick and easy. Unique online live-chat support.

TenantWise.com is a virtual office-space broker for lower and midtown Manhattan. It's designed to help office tenants find, negotiate, lease and move into office space in New York City from their desks. The site offers landlords free property listings and extends to brokers the opportunity to be co-broker.

Users can search for available office space by neighborhood (i.e. downtown, midtown south, midtown), by address or by creating a street grid. After viewing search results and selecting which is the best space to match their needs, they are asked to register with TenantWise to continue the process. At this point, they must agree that TenantWise will be their representative for any space found through the site.

Users are asked to identify a licensed referring broker, if any. Later in the process, the user will be "given the option to allocate a portion of the savings to another licensed broker who has assisted during the process."

Registered users can schedule site tours through TenantWise, obtain advice on consultants (architects, engineers, etc.) and negotiate with landlords through TenantWise. A site representative is assigned to the user and acts as the liaison for the process. TenantWise said it is "happy to co-broke with another broker."

One aspect of the site that sets it apart from many others is the ability to reach live support online through an eCall, a text-based interface similar to Intant Messenger. We activated the call and had a representative within less than a minute, chatting in real time through a dialogue box.


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